Satisfaction question

Ask a satisfaction question to your customer directly on your web page.

Also known as "star button", the satisfaction question give you the ability to request ratings and verbatim on your web site by displaying the survey's first question inside your webpage.

This widget shows the first question in any of your questioning processes for a given point of sale. When customers respond, the feedback submission interface opens in the form of a pop-in.

customers are then invited to answer other questions in the process and then, if they wish, to submit a verbatim to the point of sale.

Installation

Install the Goodays Web SDK in your HTML page if you have not already done so.
Add the right HTML code at the location where you wish the button to appear.

The code

<a
  class="goodays-widget"
  href="https://app.goodays.co/widgets/<universe_id>/<external_id>/"
  data-type="store_button:stars"
  data-params='{"tag":"<survey_slug>",
               "cta_text":"My button", 
               "user":"<customer information>",
               "medium":"WEB"}'
  > Goodays: Send feedback </a>

🚧
Universe ID & external ID
Replace <universe_id> with your universe ID (one of your brands), given by your Goodays project contact, and <external_id> with the external ID (your own code) of the point of sale the participations should be attached to.

The result

Configuration

`data-params` Settings

Name	Type	By default	Effect
on_click	URL	`cz:open:send_feedback` or `cz:open:store_locator`	Customizes the behavior of the comment submission button: if you attribute a URL to this value, the button will open the URL in a new browser
tag	string	null	Name of the survey (or slug) that will be used by the interface. If you leave this field blank, the default process will be used.
user	`user_tag` separated by `\|` following customer configuration	'first_name \| last_name \| email \| phone \| crm_id' (or the same thing encoded in Base64)	Transmits information about the customer to the interface. Uses this information to pre-fill the verbatim's fields, and ease the completion of the survey.
cta_text	string	null	Button wording
lang	code name : `fr`, `en`...	Default point of sale language value	Lang of the interface
x_*	string	null	Additional information to bring contextual data to participation.
medium	code of the medium : `WEB`, `MOB`, `QR`, `TE`...	null	It defines the collection channel where the participation came from : web, mobile, QR Code, Transactional Email...

📘
Additional information
More information on the additional information can be find in the Web SDK part

Updated 17 days ago